Internet Intelligence Resources: Benchmarking / Quality
The American Productivity & Quality Center (APQC) has links to resources for process and performance improvement for organizations and industries; benchmarking, competitive intelligence, sales & marketing, strategic planning, new product development, leadership, and more. Parent of The International Benchmarking Clearinghouse.
The Telecommunications Benchmarking International Group also has links to more than 60 industry-specific benchmarking organizations.
The BMP provides resources to identify best practices. Links to other useful resources in government, manufacturing, the environment and universities. (Sponsored by the Depts. of Commerce & the Navy, and the University of Maryland.)